Your privacy is very important to us and we endeavour to protect your personal information. Therefore, we have implemented secure measures to ensure that we collect, use and disclose information in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).
This statement outlines what our commitment is, why we collect personal information, in what circumstances personal information may be shared and how you may request access to and correction of your stored personal information. This statement relates to personal information we collect through this website.
WHAT INFORMATION WE COLLECT
The type of personal information that we collect is dependent on the type of service or interaction that you wish to receive from our website. Personal information we collect includes, but is not limited to:
- email address
- contact details
- date of birth
- details of the person you care for
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with additional services or to appropriately manage any requests or enquiries.
WHY WE COLLECT YOUR INFORMATION
We collect personal information for a number of reasons, including but not limited to:
- maintaining accurate records about our stakeholders so that we meet any legal obligations
- sending marketing communications and publications
- delivery, administration and improvement of the products and services that we offer you
- providing you with a newsletter subscription
- completing other transactions with you or on your behalf
- providing offers and promotions that may be of interest or benefit to you
- conducting market research
- working with our related companies and service providers
- protecting and upholding the rights, property and safety of us and our customers
- providing you with a premium customer experience
Personal information will not be sold or traded with third parties including marketing organisations.
HOW WE COLLECT YOUR INFORMATION
The personal information we collect is generally supplied directly by you through our website.
Registration is completely optional. If you use the ‘Contact Us’ function of our website to communicate, information that you provide including your e-mail address will be stored in our email system which is only accessible to authorised members of Carer Escapes.
All credit card transactions on this website are handled by our secure gateway company, We may also need to share the transaction information with other third parties in order to process the transaction. We retain details of transactions or payments you make on our website, however credit card details are deleted once payment is processed.
WHO WE SHARE YOUR INFORMATION WITH
Personal and Health Information will be treated as confidential unless the following circumstances apply:
- the user has consented to the use or disclosure of information for a particular purpose (primary purpose);
- the user would reasonably expect Carer Escapes to use or disclose that information for another purpose (secondary purpose) permitting that it is directly related to the primary purpose
- the release of information is authorised by an Australian law or court
- it is within the best interests of the public; or
- a permitted health situation exists
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for the purchase of any goods or services.
STORAGE AND SECURITY OF YOUR INFORMATION
We strive to ensure the security, integrity and privacy of personal information submitted to our website. We also periodically review and update our security measures to with modern softwares to ensure greater protection and compliance with Privacy legislation. However, transmission over the internet is not guaranteed to be completely secure.
We endeavour to take all reasonable steps to protect the personal information you may disclose to us or from the use of our website and other online programs. Upon receipt of your data transmission, we will also ensure that personal information is securely stored on our systems to protect against the loss, misuse or alteration of information.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
ACCESS TO INFORMATION
We endeavour to take all reasonable steps to secure your personal information and to ensure that you information updated and accurate. If, at any time, you discover that the information held about you is incorrect, incomplete or misleading please email us on [email protected] to have the information corrected.
Our website may provide affiliate links to other websites. These sites are not controlled by Carer Escapes and therefore, we do not take responsibility for their content, claims of offer or privacy practices. The inclusion of any link within the website does not imply endorsement by us nor does it suggest any relationship with the organisation linked.
From time to time, we may use collected information for new, unanticipated uses not previously disclosed in this privacy notice. If our information practices change at some time in the future, we will update the policy amendments to our privacy statement and website. Should we become aware of any ongoing concerns or problems with our website, we will take endeavour to resolve these issues as efficiently as possible.